Diana is the Business Process Optimization Manager at A. O. Smith. Leading the intelligent automation program, she and her team are responsible for the deployment of RPA and process mining capabilities throughout the organization. She is a veteran Industrial Engineer and has spent most of her 20+ year career leveraging her Lean and process improvement skillset to drive efficiency in critical business processes. New to the IT world, she is now harnessing her love of continuous improvement with an intelligent automation mindset to develop and execute high impact, value generating solutions that are transforming the way work is done at A.O. Smith.